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Privacy Policy
Last Updated: December 2024
At NSF LOAN, we are committed to protecting your privacy and ensuring the
security of your personal information. This Privacy Policy explains how we collect, use, disclose, and
safeguard your data when you use our mobile application and services.
1. Information We Collect
1.1 Personal Information
We collect the following personal information when you register and use our
services:
- Full Name (as per IC/Passport)
- IC Number / Passport Number
- Email Address
- Phone Number
- Residential Address
- Date of Birth
- Employment Information
- Monthly Income Details
1.2 KYC Documents
For identity verification and loan processing, we collect:
- IC/Passport photographs (front and back)
- Selfie with IC for verification
- Bank account details and statements
- Employment verification documents
- Proof of address (utility bills)
1.3 Device Information
- Device type and model
- Operating system version
- Unique device identifiers
- IP address
- Location data (with your consent)
2. How We Use Your Information
| Purpose |
Data Used |
| Identity Verification |
IC, Photos, Selfie |
| Loan Processing |
Personal, Financial, Employment info |
| Credit Assessment |
Income, Bank statements, Loan history |
| Communication |
Email, Phone number |
| Security & Fraud Prevention |
Device info, Location, Usage patterns |
3. Data Sharing and Disclosure
We may share your information with:
- Credit Bureaus: For credit assessment and reporting
- Banking Partners: For fund disbursement
- Regulatory Authorities: As required by Malaysian law (Bank
Negara Malaysia)
- Service Providers: Cloud storage, payment processors (with
strict confidentiality agreements)
We DO NOT sell your personal data to third parties for marketing
purposes.
4. Data Security
We implement robust security measures including:
- 256-bit SSL/TLS encryption for all data transmissions
- Encrypted data storage on secure cloud servers
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Biometric security features (fingerprint, face recognition)
- Compliance with PDPA (Personal Data Protection Act 2010)
5. Data Retention
We retain your personal data for:
- Active accounts: Duration of account activity plus 7 years
- Loan records: 7 years after loan completion (regulatory
requirement)
- KYC documents: 5 years after account closure
- Marketing preferences: Until you opt-out
6. Your Rights
Under Malaysian PDPA, you have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Withdrawal: Withdraw consent for data processing
- Deletion: Request deletion of your data (subject to legal
retention requirements)
- Object: Object to certain types of data processing
7. Location Data
Our app may collect location data for:
- Address verification during KYC process
- Fraud prevention and security
- Providing location-based services
You can disable location services in your device settings, though this may limit
some app functionality.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do
not knowingly collect personal information from children. If you are a parent or guardian and believe your
child has provided us with personal information, please contact us.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of
significant changes via:
- In-app notifications
- Email notifications
- Updates on our website